We don't just ask for your opinion, we do something about it!
ACADEMIC AND EXPERIENTIAL EDUCATION
You said: It would be useful if internship information was sent earlier and it provided more details on the industry, the company, the internship position, and dress code.
|We did: We have completely revised our internship preparation materials and all information is now easily accessible directly on our website, presented in a clear and engaging way|
|You said: More courses available on journalism, languages, architecture, filmmaking, culture, London subcultures, psychology, diversity with focus on refugees and migration, markets in London||We did: New courses developed and approved – Literary London , Twentieth-century British Migrant Fiction, London's Consumer Landscape: Arcade Halls and Shopping Malls, Intro to the Business Practices of the Evolving British Music Industry, and Diversity in Britain: Immigration, Discrimination, and Integration
|You said: We didn’t know about the required course packs and related fees prior to arrival||We did: We created a clearer email related to textbooks, course packs, lab fees, and used textbooks (what is required, where/when available, prices) as part of our pre-departure communications|
|You said: More information should be sent earlier prior to arrival, and there should be less, more concise and engaging emails||We did: We introduced the ‘Preparing for London’ email campaign, reducing the number of emails from 14 to 5, and incorporating clear checklists of actions students need to complete at the time of each email|
|You said: Registration day is too busy and disorganized. Passport copies take too long.||We did: We have allocated timeslots per group/institution to spread arrivals throughout the day and avoid overcrowding. We invested in two tablets and implemented scanning instead of photocopying of passports which has reduced the waiting time to 1 minute per passport|
|You said: Laundry app is difficult to use and malfunctions often. It’s hard to plan when to do laundry since there are machines only in two of the residences||We did: We replaced the app with a top-up contactless card which is easy to use and does not depend on mobile phone settings or wi-fi
|You said: The immigration information and visa application processes are difficult to understand||We did: We revised the information on the website, updated our Tier 4 and Short-Term Study Visa Guides with visual aids and process timelines, and created clearer emails.|
|You said: We would like to receive clearer, individual class schedules prior to arrival||We did: We invested in a new scheduling system, which provides individual schedules for each student. The schedules are sent 1 month prior to arrival.|
|You said: On orientation days it was hard to find the various sites||We did: Residence Life Supervisors lead groups of students for every registration slot from the residences to Foundation House|
|You said: Orientation schedule could be better structured, and indicate all events, timings, locations and mandatory meetings||We did: New schedule in a leaflet format was created and distributed in both paper and electronic form.|
|You said: Internet speed and wifi coverage could be better||We did: We are gradually replacing old access points with new ones which can handle more users at any given time. New firewalls were put in place which have a pass-through of 100Mbps on 100Mbps network and 1gbps (1024Mbps) on 1gbps network.|