You Said, We Did

You Said We Did 2

 

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 We don't just ask for your opinion, we do something about it! 

 

ACADEMIC AND EXPERIENTIAL EDUCATION

FIE Megaphone Right

You said: It would be useful if internship information was sent earlier and it provided more details on the industry, the company, the internship position, and dress code.

We did: We have completely revised our internship preparation materials and all information is now easily accessible directly on our website, presented in a clear and engaging way

 

FIE Megaphone Right You said: More courses available on journalism, languages, architecture, filmmaking, culture, London subcultures, psychology, diversity with focus on refugees and migration, markets in London We did: New courses developed and approved – Literary London , Twentieth-century British Migrant Fiction, London's Consumer Landscape: Arcade Halls and Shopping Malls, Intro to the Business Practices of the Evolving British Music Industry, and Diversity in Britain: Immigration, Discrimination, and Integration

 

FIE Megaphone Right You said: We didn’t know about the required course packs and related fees prior to arrival We did: We created a clearer email related to textbooks, course packs, lab fees, and used textbooks (what is required, where/when available, prices) as part of our pre-departure communications

 

 ADMINISTRATION

You said: More information should be sent earlier prior to arrival, and there should be less, more concise and engaging emails We did: We introduced the ‘Preparing for London’ email campaign, reducing the number of emails from 14 to 5, and incorporating clear checklists of actions students need to complete at the time of each email FIE Megaphone Left

 

You said: Registration day is too busy and disorganized. Passport copies take too long. We did: We have allocated timeslots per group/institution to spread arrivals throughout the day and avoid overcrowding. We invested in two tablets and implemented scanning instead of photocopying of passports which has reduced the waiting time to 1 minute per passport FIE Megaphone Left

 

You said: Laundry app is difficult to use and malfunctions often. It’s hard to plan when to do laundry since there are machines only in two of the residences We did: We replaced the app with a top-up contactless card which is easy to use and does not depend on mobile phone settings or wi-fi
 FIE Megaphone Left

 

You said: The immigration information and visa application processes are difficult to understand We did: We revised the information on the website, updated our Tier 4 and Short-Term Study Visa Guides with visual aids and process timelines, and created clearer emails. FIE Megaphone Left

 

You said: We would like to receive clearer, individual class schedules prior to arrival We did: We invested in a new scheduling system, which provides individual schedules for each student. The schedules are sent 1 month prior to arrival. FIE Megaphone Left

 

STUDENT LIFE 

FIE Megaphone Right You said: On orientation days it was hard to find the various sites We did: Residence Life Supervisors lead groups of students for every registration slot from the residences to Foundation House
FIE Megaphone Right You said: Orientation schedule could be better structured, and indicate all events, timings, locations and mandatory meetings We did: New schedule in a leaflet format was created and distributed in both paper and electronic form.

 

IT 

You said: Internet speed and wifi coverage could be better We did: We are gradually replacing old access points with new ones which can handle more users at any given time. New firewalls were put in place which have a pass-through of 100Mbps on 100Mbps network and 1gbps (1024Mbps) on 1gbps network. FIE Megaphone Left