Housing FAQ


Metrogate portraitYou probably have questions about what your living situation will be like while you are in London. We've answered many of the frequently asked questions about the following topics below:


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The US and the UK have different rules, codes, and policies in regards to fire prevention, health, and safety. Please see our statement below on current facilities and procedures in our student residences halls. 

Our FIE facilities (Foundation House, Metrogate House, and student residences) either meet or, more often, exceed the requirements and recommendations of not only the UK health and safety laws but also ANUK, the national accreditation network for tenants, landlords, and housing providers.

With regards to fire safety, due in some part to the historical structure of the building, our student residences do not have sprinkler systems. However, all kitchens are provided with fire extinguishers and fire blankets, which are checked weekly by our Facilities Team. Additional fire extinguishers are located throughout our facilities, along with fire call points and alarms/sensors. The alarm system is checked weekly and FIE runs a full residence evacuation drill in our housing (students leaving the residence) during the spring and fall semesters, with our average evacuation time under the recommended times. Our Residence Life and Facilities Teams participate in these drills and are additionally trained in Fire Marshal and First Aid skills. The evacuation route for each residence is stated during the Residence Life Supervisor’s Welcome Meetings (generally conducted the night of arrival) and a more thorough coverage of health and safety rules and regulations is done during the Housing Orientation.


 Accreditation, Inspections & Training Fire Safety and Prevention Testing and Servicing  Security


ANUK Accreditation Network

  • All FIE Buildings are accredited by the Nation code of standards for larger student developments 2017.

Health and Safety Inspections

  • Conducted in all buildings on a weekly basis.  The inspections include fire extinguishers, fire blankets, call points and sounders.
  • All corridor and kitchen doors and emergency lighting is checked on a monthly basis.


  • Health and Safety, First Aid and Fire Marshall training is conducted periodically.


 Fire Risk Assessment

  • The Fire Risk assessment is checked and updated as and when required.
  • Fire Drills and conducted two times per annum.
  • Evacuation plan is displayed throughout the buildings.
  • Building floor plan is displayed in the entrance of each building.
  • Fire extinguishers are located in corridors common areas, fire extinguishers and fire blankets are located in the kitchens and serviced annually.

 Fire Alarm Panel System

  • All fire panels in the buildings are fully addressable (shows location).
  • Smoke detectors located in rooms, all common spaces, and corridors.  Heat detectors and door magnets are located in all kitchens (kitchen doors will close when the alarm is sounded).
  • All Fire Panels are connected to the Emergency phone, the FST are alerted when the smoke/ heat detector is activated.
  • The fire alarm panel is serviced and maintained quarterly per annum. 

 Building Materials

  • All building materials used in renovations are fire-rated

 Escape Routes

  • Escape routes have emergency lights which are tested monthly and quarterly
  • Escape routes are clearly signposted with illuminated signs.
  • Escape routes are checked weekly and kept clear at all times


 Electrical Testing

  • Portable Appliance Testing (PAT) All electrical appliances and equipment are tested annually in each building; stickers are displayed on each item.
  • Electric Installation Testing (BS7671) All electrical systems within the building are tested every 5 years.  This would include main intake position, wiring, fixed appliance testing, fixed equipment, fixed machine, hard wiring, electrical wiring, fixed wiring testing, mains, circuit or insurance testing. 


  • All hot water and heating system boilers are serviced annually and gas safety certificates are provided and displayed on the main notice board in each building.
  • Carbon monoxide detectors are placed near the boilers in each flat.

  Lift Safety

  • Lifts (elevators) in Foundation House and Metrogate House are inspected and serviced on a monthly basis, in addition to annual external inspections. 



  • 24-hour closed circuit TV is in operation within the public areas of all residences

 Entry into FIE Buildings

  • Metrogate: All exterior doors have a secure entry code, given to students during Orientation. Students are provided two keys; one to their flat and one to their bedroom.
  • Hyde Park Gate, Queen's Gate, Manson Place: Entry to the building is with a key. Students are also given a key to their flat door and bedroom door.
  • Foundation House: Entry is by secure entry code, provided to students at Orientation. 


  • Members of our Facilities Support Team are on-site and available during emergencies 24 hours a day, 7 days a week.
  • The Metrogate front desk is manned 24/7 and answers the emergency lines used by all FIE London students.
  • A Residence Life Supervisor (RLS) is on call at all times.
  • RLS live in each student residence
  • Emergency telephones are monitored at all times.
  • Two emergency numbers are provided in case the provider of one goes down.


 London Emergency Numbers

  • +44 (0)20 7808 0131
  • +44 (0)20 7589 0728








Applicable to students living at Hyde Park Gate, Metrogate House, Manson Place or 123 Queen's Gate