FIE understands the importance of keeping families and institutions informed before, during, and after their students study abroad. We are committed to providing transparent information about our protocols and risk management that is easy to understand to ensure our lines of communication are always open. Additionally, FIE staff is always available to answer questions. You can have confidence in FIE and our partners that we are active in providing a safe and educational environment for your student.
+44 (0)207 591 7750
114 Cromwell Road
London SW7 4ES
Metrogate Front Desk Reception:
+44 (0)20 7808 0130
24-hour emergency number:
+44 (0)20 7808 0131
+44 (0)20 7589 0728
Contact information for student residences can be found on their respective pages by clicking here:
FIE Dublin Office and 24-hour emergency number:
+ 353 1 679 8171
Both FIE and AMIDEAST have extensive emergency response plans to which we will adhere in the unlikely event of a city- or country-wide emergency. Specific information will be provided to you and your student during pre-departure.
24-hour emergency number:
EMERGENCIES AND ILLNESS
FIE is committed to a prompt and efficient response to any incident that would impact the operation of a program. The Emergency Incident Response Plan is carefully reviewed on an ongoing basis by the Emergency Incident Review Group (EIRG). EIRG consists of senior managers and department heads and it convenes at least once a year. EIRG is also centrally responsible for communication strategy following a Major Critical Incident (MCI).
Additionally, from time to time, a student may fall ill while abroad. FIE staff in all of our locations are equipped to assist students in receiving the appropriate care.
Please review FIE's Emergency Response Plans and illness protocols on our Health and Safety Abroad page.
INTERNATIONAL TRAVEL INSURANCE
FIE students are eligible for a variety of different health insurance options while they are abroad, depending on their home institution and program location. Please see the following Health and Safety page under the student section outlining International Health Insurance, with additional information about Mental Health Provision while abroad and our Disability Policy.
Families may have lots of questions about visas, cell (mobile) phones, and FIE policies and procedures. These requirements are different depending on which FIE program your student is enrolled in and location your student is going to. Please see the Before You Go page under the student section, with different pre-departure information for London, Dublin, and Amman.