You will probably have lots of questions before and during your time in London. Don't worry! We are here to help. Below is a list of frequently asked questions about living in London.

Is there a map of the local area?
Yes, click here and see below for a handy map of the FIE Kensington Campus, including lots of local amenities!

Can I order groceries to my residence?
Yes, many stores deliver to our residences, including supermarkets like Sainsbury's and Tesco.


How do I see a doctor?
You can either make an appointment at our local GP surgery, Emperor’s Gate, or visit a walk-in center. Further details can be found on our Medical Services page.


How do I submit an insurance claim?
If you are covered by Endsleigh Travel Insurance, visit our Insurance page for further information on your insurance policy and how to make a claim. If you are unsure of your insurance provider, please contact your study abroad advisor at your home institution.


How do I submit an extended absence request?
Extended Absence Requests can be submitted here on the FIE website.


How do I submit a maintenance report?
Maintenance reports can be submitted here on the FIE website.


Is there a gym nearby?
Yes, there are a number of gyms and fitness facilities in the area. We work with Anytime Fitness Kensington (located a short walk from the residences) to get a discounted rate. More information will be given during your orientation. Further details can also be found on our Fitness page.


How much should I budget for my time in London?
How much you spend during a 15 week semester or 5-week summer program can vary massively depending on your lifestyle choices. has some great advice on the average costs of a student monthly food shop, takeaways, and snacks, entertainment, etc. Just remember all of your accommodation 'bills' (rent, internet, water, gas, and electricity) and travel (Zones 1-2 in London) are already covered by FIE! 


What do I do about cell phones?
FIE strongly advises all students have a working mobile phone for the duration of their program.  Students are encouraged to get a local (UK/Irish) mobile number as this enables them in connecting with local venues, services such as restaurants and accommodation providers, and medical services without relying on data and/or WiFi access.  Some FIE facilities are equipped with landline phones for internal calls, and FIE staff are available to connect students with emergency services if required.

Use your current cell phone (if unlocked) or buy a SIM-free handset and insert a new SIM card with a pay-as-you-go or monthly plan. There are many different types of SIM card plans, so make sure you shop around to find the best calls/text/data plan for you. Our local area map has a list of local phone stores. You can still use your cell phone from home for calls/roaming whenever you're connected to WIFI, but we don’t recommend buying international plans for your current phone as these are often expensive and you may face high roaming charges.

You can also install an e-sim on your phone, so you can switch over as soon as you land. You can look into getting one with your US or UK provider. More information on e-sims from a UK provider can be found here.

It is important to note many service providers (including non-emergency medical assistance) will not call an international (US) number, and international numbers are often not accepted when placing orders for deliveries including groceries and food.


What do I do if I've lost my FIE ID card?
Notify Student Life in person or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. There is a £12 admin fee for replacements - this needs to be paid in cash to the Student Life office. Replacements should arrive within 1 week.


What do I do if I've lost my Oyster Card?
You will need to email the Student life office to get your Oyster card number. Then you can either transfer the details onto a new card, by purchasing a new card from a ticket machine found in most tube stations and registering it, or order a new card with details pre-loaded onto it. There is a replacement fee of £5 which will be paid on the TFL website. More information can be found on the TFL website or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..


What do I do if I've lost my wallet?
Cancel your credit cards and notify your bank as soon as possible. If the wallet is stolen, report it to the police. We have a phone in our office that you can use to phone your bank/the police if needed. If you aren’t able to access your money until you receive your new cards, please contact Student Life for support.


Where can I rehearse my musical instrument?
Email This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve a room for rehearsal at Foundation House or Metrogate House. If you’re a pianist, we have digital pianos at both locations available for use.


Are guests allowed in FIE residences? 
Guests are welcome in FIE residences during sociable hours. You are responsible for the behavior of your guests at all times. At Metrogate, you will need to sign in and leave contact details for your guests at the Facilities Support Desk. Please note that overnight guests are not permitted within FIE facilities, and we are happy to assist with suggesting accommodations etc for your friends / family.


Where can my family/friends stay when they visit?
There are plenty of hotels and hostels in the local area. Check out the FIE Kensington Campus map to search for nearby hotels and hostels in your budget or get in touch with the Student Life Team for suggestions. 


Which libraries can I sign up to? Can I use the library at Imperial College?
FIE students have access to Birkbeck College Library, who have extensive academic resources and study spaces. Students can also sign up for a membership card at Kensington & Chelsea public libraries. Further details can be found on our Libraries and Online Resources page. Please note that you cannot use the library at Imperial College as this is only available to students enrolled at Imperial College.

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