EMERGENCY SERVICESHealth Safety Met Police

Dial 999 for police, fire, ambulance, and the coastguard - this number is only for emergencies  (eg crimes in progress, medical crisis, danger to life). If it is not an emergency, dial 101 for police and 111 for the NHS helpline.

Trying to reach the emergency services but unable to speak? Follow this guidance about silent 999 calls from the Independent Office for Police Conduct.

You can also dial 112 for the emergency services, both in the UK and in all other European countries.

Our 24/7 Facilities Support Team at Metrogate House can be reached on these emergency numbers:

  • +44 (0) 207 808 0131 (or dial extension 5131 from the residence phone)
  • +44 (0) 207 589 0728 (alternate number)



All students are sent a copy of the London Emergency Incident Response Plan, which is reviewed regularly by the Emergency Incident Review Group (EIRG). EIRG consists of senior managers and department heads from across FIE and convenes at least once a year.

Invoking the procedure is at the discretion of EIRG and the Senior Leadership Team Representative based on the assessed threat to our London-based students' health, and welfare.



All students should have a reachable cell phone and must submit their number to FIE during their application process via the application portal (see our FAQ page for places to buy phones and SIM cards).

Students should also check their emails regularly, and keep FIE informed of any changes to their email address. For other communique, we recommend that students look out for alerts from:



In the rare event of a firearms or weapons attack, the advice from the London Metropolitan Police  is to:

  • Run to a place of safety – this is a better option than to surrender or negotiate – if there’s nowhere to go then…
  • Hide - remember to turn your phone to silent and turn off vibrate – barricade yourself in if you can
  • Tell the police by calling 999 when it is safe to do (if you are unable to speak to the operator when calling 999, follow this guidance)

If you are in in the vicinity of the MCI, follow the guidance of relevant officials (e.g. fire marshals, event security, paramedics). If you are not in the vicinity, follow guidance and seek updates from official, credible sources such as BBC News or the Metropolitan Police



Talking about an incident can help – FIE is here to support you in a number of ways:

  • Contact Student Life by emailing them (This email address is being protected from spambots. You need JavaScript enabled to view it.) or dropping by their office Monday-Friday, between 9.30am-5pm
  • Speak to a Residence Life Supervisor r (RLS) – knock on their door or call +44 (0)207 808 0130 and ask for the RLS on call
  • Visit our Counseling & Mental Health page for information on services such as Victim Support 


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